Purchase any Event and get
10% Off
CODE: SAVE10
T&C applicable, please referFAQ
Validity : 20th Jul'26 to 30th Jul'26
Claude as an Automation Engine: Connecting AI to the Systems Your Team Already Uses
- How Claude automation works: from natural language instruction to real-world action
- Connecting Claude to the tools your team already uses via MCP
- Identifying the right tasks to automate - and the ones to keep human
- Customer support: triage, routing, and draft response generation
- Sales enablement: prospect research, outreach drafting, CRM updates
- Operations: report generation, data aggregation, status summarization
- HR and People Ops: document drafting, onboarding workflows, policy lookup
- IT Operations: ticket triage, runbook execution, incident summarization
- Designing reliable automations: error handling, edge cases, and fallback flows
- Human oversight checkpoints: when to require approval before Claude acts
- Audit trails: logging what Claude did, why, and on whose instruction
Overview of the webinar
Claude has four things it can do: read, reason, write, and act. Most organizations have only unlocked the first three. The fourth one - acting on your systems, not just answering questions about them - is where the real productivity gains live. Connecting Claude to your tools through MCP is what makes that possible.
We walk through how Claude automation works in practice. How to figure out which tasks are worth automating and which ones still need a human. How to connect Claude to the systems your team already uses. How to build automations that fail gracefully when something goes wrong rather than silently doing the wrong thing.
We look at real examples across several business functions. Customer support teams using Claude to triage and draft responses. Sales teams using it to research accounts and draft outreach. Operations teams using it to pull together reports that used to take half a day. Each example covers the before and after and the specific setup that makes it work.
We also spend time on the controls side: how to log what Claude did, how to build in human approval steps for actions that matter, and how to make sure your automations stay auditable as they scale.
Who should attend?
- Chief Technology Officers
- Operations Manager
- Business Analysts
- IT Directors
- IT Managers
- Process Automation Lead
- Product Managers
- Department Heads
- Digital Transformation Leads
- AI Program Managers
- IT / Systems Integration Engineers
Why should you attend?
Most teams use Claude like a search engine. They type a question, read the answer, and move on. That works fine for some things. But it leaves most of Claude's value on the table, because Claude can actually do things, not just answer things, if you connect it to your systems.
When Claude is hooked into your CRM, your ticketing system, your email, your databases, and your internal tools, it can research, draft, update records, route tasks, and trigger workflows. Tasks that used to take a team member an hour can happen in minutes, consistently, without the manual overhead.
This session is for people who want to get there. No development experience required. We focus on practical patterns, real examples from teams that have done this, and the specific things you need to get right to make automations that actually hold up.
Faculty - Mr.Mohammed Ilyas Ahmed
Mohammed is a security and DevSecOps professional with deep experience helping organizations strengthen their security posture across modern, cloud-native environments. His work centers on bridging security, engineering, and operations to enable scalable, resilient, and secure systems in complex enterprise ecosystems.
He is an active contributor to the global technology community and a frequent speaker at leading industry conferences and platforms, including DEF CON, Black Hat, KubeCon (Paris), ISACA, IANS, and Wallarm, among others. He is also regularly invited to serve as a technical session judge, where he brings practical insight and industry rigor to evaluating emerging ideas and innovations.
He maintains strong ties with academia and thought leadership. He contributes research associated with Harvard University, publishing work that advances discussions on modern security practices, governance, and risk management. He is a member of the Harvard Business Review Advisory Council, where he supports collaboration between industry and academia and promotes knowledge sharing and innovation.
His work has a global dimension through his role on the Global Advisory Board of VigiTrust Limited (Dublin, Ireland), where he contributes to international strategies in cybersecurity, data protection, and risk management. He holds numerous industry certifications that reflect the breadth and depth of his expertise in security and cloud technologies.
He is the author of Cloud-Native DevOps, a practical guide to building scalable, reliable, and secure cloud-native applications. The book draws on real-world experience to cover modern DevOps and DevSecOps practices, containers, CI/CD pipelines, and security integration in cloud-native architectures.
His areas of focus include cybersecurity, cloud-native technologies, DevSecOps, risk management, and the role of AI in cloud-native ecosystems. Beyond his professional work, he brings a range of interests and perspectives that inform his leadership and thought leadership.