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Managing Construction Claims & Disputes Proactively: Practical Strategies for Reducing Risk and Strengthening Project Delivery
Date & Time
Fri, December 4, 2026
10:00 AM PST
01:00 PM EST
Duration
60 Mins
Webinar ID
IQW26L1201
Level
Intermediate
Speaker
Ms.Serena Ittoo
- Understanding why construction claims and disputes develop, and the role proactive project management plays in reducing commercial and contractual risk.
- Identifying common project issues that frequently contribute to claims, including communication breakdowns, scope changes, programme pressures, documentation weaknesses, and delayed decision-making.
- Strengthening communication and collaboration between owners, contractors, consultants, subcontractors, and project teams to encourage early issue resolution.
- Developing practical approaches for maintaining accurate project documentation, recording key decisions, and supporting effective project governance.
- Recognising emerging project risks and implementing proactive strategies that minimise disruption before issues escalate.
- Using realistic construction scenarios to explore how early intervention and collaborative problem-solving contribute to stronger commercial outcomes.
- Improving project controls through consistent monitoring, timely reporting, and informed decision-making throughout the construction lifecycle.
- Applying recognised best practices that strengthen project delivery, reduce unnecessary conflict, and support long-term commercial relationships.
Overview of the webinar
Construction claims and disputes rarely arise from a single event. More often, they develop through a series of unresolved issues, communication breakdowns, delayed decisions, incomplete documentation, changing project conditions, or ineffective project controls. Managing these challenges proactively allows project teams to reduce uncertainty, maintain stronger working relationships, and improve project outcomes before formal disputes emerge.
This webinar explores practical approaches for managing claims and disputes proactively by focusing on prevention rather than reaction. Participants will examine how effective communication, accurate documentation, timely issue resolution, collaborative decision-making, and ongoing project monitoring contribute to stronger project governance throughout the construction lifecycle.
The session considers common project situations that frequently contribute to claims, including scope changes, programme pressures, resource constraints, delayed approvals, design coordination issues, and stakeholder misalignment. Through realistic construction scenarios, attendees will examine how proactive management practices can reduce disruption, strengthen commercial awareness, and support more informed decision-making across project teams.
Participants will also explore practical strategies for improving project communication, maintaining reliable project records, monitoring emerging risks, and encouraging collaborative problem-solving between owners, contractors, consultants, subcontractors, and project managers. By adopting a proactive rather than reactive approach, organisations can strengthen project control, minimise unnecessary conflict, and create a more positive environment for successful project delivery.
Who should attend?
- Project Managers(Construction)
- Superintendents
- Construction Managers
- Site Managers
- Contracts Manager
- Commercial Managers
- Quantity Surveyors
- Senior Quantity Surveyors
- Contract Administrators
- Project Controls Manager
- Project Engineers
- Engineering Managers
- Design Managers
- Procurement Managers
- Operations Manager
- Construction Directors
- Developer
- General Contractors & Subcontractors
- Preconstruction Managers
- Construction Claims Manager
- VP of Construction / VP of Preconstruction
- General Counsel (Construction)
Why should you attend?
Construction projects involve changing priorities, multiple stakeholders, commercial pressures, and contractual responsibilities that can increase the likelihood of claims and disputes if issues are not addressed promptly. While many organisations concentrate on resolving disputes after they occur, the greatest opportunity often lies in identifying concerns early and managing them proactively throughout the project lifecycle.
This webinar explores practical project management strategies that help construction professionals reduce commercial risk, strengthen communication, improve documentation, and encourage early intervention before problems escalate into formal claims or disputes. Rather than focusing solely on contractual procedures or legal remedies, the session examines how proactive planning, effective collaboration, and consistent project controls contribute to stronger project performance and more successful delivery.
Through realistic construction scenarios, participants will gain practical approaches that support better decision-making, strengthen stakeholder relationships, and help create projects that are more resilient, collaborative, and commercially successful.
Faculty - Ms.Serena Ittoo
Serena Ittoo is a Mindset Musician and Transformational Coach who specialises in supporting individuals and teams to enhance focus, build resilience, and perform at their best in fast-paced working environments.
She works with organisations to deliver training webinars and sessions focused on mindset, emotional intelligence, and performance, equipping employees with knowledge and practical tools they can apply in their day-to-day work.
Alongside her training, Serena’s core work focuses on providing ongoing wellbeing and performance support for organisations, giving employees access to monthly practical tools - combining psychology, coaching and music - that they can use in real time to support their overall wellbeing, stay focused, manage their energy, and perform consistently at their best throughout the working day.