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Speak with Impact: Communication Do's and Don'ts for Group Discussions
- Recognising the behaviours that make group discussions productive and engaging
- Communicating ideas with confidence, clarity, and professionalism
- Listening with purpose to improve understanding and collaboration
- Asking effective questions that encourage meaningful discussion
- Responding professionally when opinions differ
- Avoiding communication habits that weaken credibility or reduce engagement
- Adapting your communication style to suit different personalities and situations
- Using verbal and non-verbal communication to strengthen your message
- Applying practical techniques to contribute more effectively in meetings and collaborative discussions
Overview of the webinar
Successful communication is one of the most valuable professional skills, yet it is often the small behaviours—not just the words we choose - that determine whether conversations are productive. Listening without interrupting, asking thoughtful questions, responding constructively, and adapting your communication style can all influence the quality of group discussions and professional relationships.
This webinar takes a closer look at the behaviours that strengthen communication within meetings, workshops, team discussions, and collaborative working environments. Attendees will consider the characteristics of effective communicators, explore common communication pitfalls, and learn simple techniques that encourage more meaningful dialogue and greater participation from everyone involved.
The session covers ways to express ideas with confidence, communicate clearly under pressure, manage differing opinions respectfully, and build stronger rapport with colleagues and stakeholders. Attention is also given to non-verbal communication, active listening, and recognising how communication styles influence the dynamics of a discussion.
By reflecting on common workplace situations and communication challenges, attendees will gain practical insights that can be applied immediately. Whether leading a discussion or contributing as part of a team, participants will leave with greater confidence in their ability to communicate professionally, influence conversations positively, and build stronger working relationships.
Who should attend?
- Team Leaders
- Supervisors
- Project Managers
- Operations Managers
- HR Managers
- Learning & Development Managers
- Business Partners
- Department Managers
- Sales Managers
- Marketing Managers
- Customer Success Managers
- Executive Assistants
- Office Managers
- Business Analysts
- Consultants
- Programme Managers
- People Managers
- Senior Executives
- Business Owners
- Professionals looking to strengthen their communication and influence within the workplace
Why should you attend?
Group discussions are a routine part of working life, yet many professionals leave meetings wishing they had communicated their ideas more clearly, contributed with greater confidence, or handled challenging conversations more effectively. Strong communication is about far more than speaking well - it is about listening, influencing, building trust, and ensuring your message is understood.
This practical webinar explores the behaviours and communication techniques that help professionals make a positive impact during meetings, workshops, team discussions, and collaborative conversations. Rather than focusing on public speaking alone, the session examines the everyday communication skills that contribute to stronger relationships, greater confidence, and more productive discussions.
Through practical workplace scenarios, attendees will gain practical techniques for communicating with clarity, encouraging collaboration, managing differing opinions professionally, and contributing more effectively within group environments.
Faculty - Ms.Serena Ittoo
Serena Ittoo is a Mindset Musician and Transformational Coach who specialises in supporting individuals and teams to enhance focus, build resilience, and perform at their best in fast-paced working environments.
She works with organisations to deliver training webinars and sessions focused on mindset, emotional intelligence, and performance, equipping employees with knowledge and practical tools they can apply in their day-to-day work.
Alongside her training, Serena’s core work focuses on providing ongoing wellbeing and performance support for organisations, giving employees access to monthly practical tools - combining psychology, coaching and music - that they can use in real time to support their overall wellbeing, stay focused, manage their energy, and perform consistently at their best throughout the working day.