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Validity : 24th Jan'26 to 03rd Feb'26
Have Impact: The Art of Successful Communication in Every Conversation
By the end of this program, you will be able to:
- Communicate messages clearly and concisely to ensure shared understanding
- Identify the factors that influence how messages are interpreted and acted upon
- Adapt communication approaches based on differing communication styles, and personality preferences
- Apply advanced listening techniques to accurately assess intent, concerns, and underlying issues
- Formulate effective questions that clarify expectations and advance productive dialogue
- Navigate conflict constructively while preserving professional relationships and trust
- Adjust tone, timing, and word choice to increase message receptivity and impact
- Communicate with confidence and credibility in meetings, presentations, and group discussions
- Influence outcomes and decisions through persuasive communication rather than positional authority
- Close conversations with clear agreements, accountability, and defined next steps
- Foster trust, accountability, and collaboration through intentional, results-driven communication
Overview of the webinar
Have Impact in Every Conversation goes beyond theory and provides practical ideas on how to recognize what motivates others, how to diffuse tension before it escalates, and how to communicate feedback in ways that are both honest and constructive.
Understanding personality preferences is another key component in removing the mystery of workplace behaviors.
Do some of your team members or colleagues focus on results while others emphasize process? Why do some speak directly while others prefer a gentler approach? By exploring contrasts such as logic versus emotion or speed versus accuracy, you will s gain a deeper appreciation for diverse perspectives and learn to flex or negotiate your own approach to achieve more effective outcomes.
Who should attend?
- Human Resources Manager or Business Partner
- Human Resource Professionals
- Executive Director
- Chief Operating Officer (COO)
- Vice President or Senior Vice President
- Director or Department Head
- Manager or Team Leader
- Project Manager
- Talent Development or Training Manager
- Sales Manager or Account Executive
- Client Services or Customer Success Manager
- Operations Manager
- Program Manager
- Senior Individual Contributor or Subject Matter Expert
- Technical Lead or IT Manager
- Emerging Leader or High-Potential Professional
Why should you attend?
Have Impact in Every Conversation addresses one of the biggest hidden drains on productivity: ineffective communication. Poorly handled conversations lead to rework, disengagement, strained relationships, and lost momentum. By sharpening listening skills, asking better questions, and choosing words strategically, you will learn how to save time, reduce friction, and move conversations forward with clarity and purpose.
Have Impact is especially valuable for high potentials, emerging leaders, and managers who want their team to excel. Inspiring commitment rather than mere compliance is a goal of this program. Participants discover how to communicate in ways that motivate others, encourage collaboration, and foster psychological safety.
When people feel heard and respected, they are more willing to contribute ideas, solve problems, and go the extra mile—creating stronger teams and healthier workplace cultures.
Faculty - Ms.Karla Brandau
Karla Brandau is a leading authority on time management and Microsoft Outlook. For over twenty years she has taught her innovative productivity methods in top corporations such as Motorola, Coca-Cola Enterprises, Panasonic, and BYD America. Over 85% of the organizations who hire her, invite her back for repeat engagements.
She has written 101 Time Management Tips for Busy Professionals and produced visual “How To” guides for Microsoft Outlook 2010, 2013, and 2016. She has a degree in education and is a Certified Speaking Professional, an earned designation given by the National Speakers Association.
Credits
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1.5] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.