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Validity : 15th Apr'24 to 25th Apr'24
Recognizing Our Communication Roadblocks, Faulty Assumptions, and Bias That Lead to Lower Productivity and Disengagement
- Leaders who know how to effectively communicate during uncertain times will have teams that thrive through challenges and those who fail to address communication needs will struggle to be productive, service their customers, and be competitive
- Everyone has a communication bias
- Every word has a different meaning to different people, and these are colored by people's values and background
- It is difficult to get total clarity
- A leader can mitigate stress and the unknown with genuine, authentic, consistent, and more frequent communication
- Communication with employees needs to be increased during times of crisis
- Even the most self-motivated employee needs more frequent communication, encouragement, and feedback in high-stress environments
- Communication with employees is a two-way street. Employees need both (1) feedback on their performance and (2) the opportunity to share their concerns as well as their ideas for increasing productivity and service
Participants will:
- Focus on the various barriers to effective communication during a crisis including:
- Physical barriers, such as not being unable to see or hear the speaker properly, or language difficulties
- Emotional barriers, such as not wanting to hear what is being said or engage in that discussion, and how various emotions can get in the way of communicating, including anger and aggression, or stress
- Expectations and prejudices that affect what people see and hear
- Difficult Conversations, such as when you must have an unpleasant conversation with a team member
- Understand how issues in communication can be based on differences in values, beliefs, and expectations
- Develop an understanding for those exhibiting negative communications and behaviors during change and chaos to effectively meet their needs and move the interactions forward
Overview of the webinar
Effective communication skills can be challenging to develop, and they take conscious effort and ongoing practice to improve. During the chaos, crisis, and turmoil our communications skills can be tested and if not focused on, can lead to negativity, distrust, misunderstandings, conflict, and increased disengagement.
Research is showing that many leaders admit they were underprepared for the level, the needed consistency, and the new mediums required for communicating during the pandemic. The resulting lack of communication caused fear among employees, decreased productivity, and reduced engagement. Going forward, leaders who continue to focus on effective communication are far more likely to have successful and engaged teams.
Who should attend?
- Human Resources Professionals
- Health and Safety Reps
- Union Reps
- Supervisors, Managers, Directors (Team Leads)
- Executive Directors Not-For-Profit
Why should you attend?
Successful leaders know that strong, effective communication skills can create a sense of stability and predictability, lower stress and anxiety, and build trust and creativity. The key is to recognize what effective communication looks like, and how to deliver and connect during times of change and challenge.
By focusing on the necessary communication skills you will be able to develop a productive, collaborative, and respectful work environment.
Discover how to effectively communicate with your team as they respond to challenges, and cope with change. Create a communication strategy that ensures employees are clear about what is expected of them. Learn to choose the most effective strategies that will help your team stay engaged, balance uncertainty, and build resilience.
Faculty - Mrs.Beverly Beuermann-King
Beverly Beuermann-King specializes in working with people and organizations who want to control their reactions to stress, build resiliency against life's challenges and live healthy, successful lives using her S-O-S Principle. For over 20 years, Beverly has used her S-O-S Principle™ with people and organizations who want to control their reactions to stress, build resiliency against life’s challenges, and live healthy, successful lives. Beverly appreciates that there is no ‘one way to deal with our business challenges or build resiliency. Beverly believes that it is about building a plan that works, and one that is unique to the person and team who builds it. Beverly launched her company, R ‘n B Consulting, in 1995, and since then she has helped teams from a wide range of industries to shift from stressed out to resilient, enabling them to be happier, engaged, and successful.
Beverly’s psychology, sociology, management, and adult education background combine to create her Work Smart Live Smart presentations, which are soundly based on research and are enlightening and inspirational. Audiences discover the right strategies to improve their health, manage their challenges, and enhance their life’s satisfaction using three simple questions.
Beverly is a sought-after media spokesperson and has made over 500 television and radio appearances on shows such as City TV and CBC, and in national publications from the Toronto Star newspaper to Chatelaine magazine. Beverly is a highly respected speaker. Diverse organizations from Enbridge Gas and the Ontario Veterinarian Association, to York Regional Police, and the Elementary Teachers Federation, have partnered with Beverly when they want to protect their mental health.
Beverly is one of less than seventy Canadians to have earned their Certified Speaking Professional designation and has been accredited as a Certified Virtual Presenter through eSpeakers and through Power Women WorldWide. Beverly’s ability to connect the theoretical to real life through her stories and humor, help her audiences to move past the challenges and into a world of possibilities.
Credits
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.